Frequently Asked Questions.


What is TRX?
TRX is a global technology company, developing hosted software applications that process data records and automate manual processes, enabling clients to optimize performance and control costs.

Learn how our on-demand solutions help travel agencies, corporations, travel suppliers, government agencies, credit card associations, credit card issuing banks, and third-party administrators succeed. Our technology solutions include data intelligence, reservation processing, and online booking.
How long has TRX been in operation?
Since 1988, TRX has pioneered the development of technologies and services that automate manual activities and processes complex data records. The company incorporated as TRX in Atlanta, Georgia, in 1999.

TRX employs over 800 people in 6 locations worldwide. From data reporting to reservation processing to online booking, TRX technologies solve business needs to optimize our clients' performance.
What does TRX mean?
The letters "TRX" capture the three core values around which we operate our business:

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    		•  Trust. We strive to build trust with our clients through both the integrity of our people and our applications, as well as the quality of the information our technologies deliver.
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    		•  Relationships. We strive to form long-term relationships with our clients, supporting our hosted technologies with valuable experience, expertise, and counsel.
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    		•  eXcellence. We strive to deliver technology and service excellence, developing and supporting innovative applications that provide sustainable value to our clients.
    What makes TRX different?
    TRX is committed to delivering innovative technology applications to our clients. We believe the following strengths have enabled us to become a leading provider of on-demand applications for data intelligence, reservation processing, and online booking.

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    		•  Expertise in automation and process reengineering. Our ability to automate and reengineer complicated, data-intensive processes is a core competency. We have multiple, dedicated teams developing technologies that address industry issues and meet the evolving needs of our clients. We believe that as industries and their related technologies evolve, many companies will not have the necessary resources, scale, or capabilities to quickly adapt their technology and processes. TRX is committed to innovation and growth, helping clients increase their speed to market, spend more time with their customers, take advantage of growth opportunities, and compete more aggressively.
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    		•  Leading market position in global travel market. Our client base includes global leaders in the markets we serve. We support seven of the top ten largest travel agencies in the world. We believe our scale gives us a cost advantage and helps us deliver cost savings to our clients. As we continue to grow, we expect to realize additional cost savings and expertise making us the partner of choice for an increasing number of companies. TRX is committed to category leadership in data intelligence, reservation processing, and online booking—providing clients with confidence and a competitive advantage as they grow their businesses.
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    		•  Established long-term partnerships. We have long-standing, collaborative relationships with industry leaders. By partnering with our clients, we understand their existing needs and can tailor our product development to better anticipate future demands. We believe this approach improves the value proposition of our technologies as well as our services to our clients.
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    		•  Core data processing infrastructure. We offer multiple technologies and services that allow us to address specific client needs. We believe that automating complex processes to support high-volumes of data is difficult without the substantial scale, industry knowledge and relationships, and re-engineering expertise that we possess. We invest in the ongoing refinement of our technologies and services on a regular basis, using client and market feedback to innovate and improve.
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    		•  Independent, objective, and unbiased technology provider. We provide an objective and unbiased means to inventory, consolidated information, and analysis, working with over 250 travel, payment, and healthcare data sources globally to provide actionable information. We believe our independence provides clients with confidential and unbiased data processing capabilities and value-added services.
    When and where was TRX incorporated?
    TRX incorporated in Atlanta, Georgia on October 18, 1999.
    When did TRX stop providing call center services?
    TRX announced its strategic decision to exit the call center area of its business in late 2005. We substantially executed on these plans in 2006, first completing an alliance agreement in February 2006 with SWS, a Tata Sons Ltd. entity.

    Through our SWS alliance, we transferred all of our U.S.-based customercare operations, located in Parkersburg, West Virginia and Milton, Florida, to SWS. We also agreed to market and sell a joint technology and call center services offering to the global travel market place. TRX and SWS signed its first joint contract with Japan Airlines in September 2006.

    TRX transferred additional call center services to clients throughout the remainder of 2006. The company focuses on developing and hosting software applications for data intelligence, reservation processing, and online booking.
    Where is TRX located?
    TRX is headquartered in Atlanta and employs over 800 people in 6 locations in North America, Europe, and Asia
    Who are TRX’s clients?
    TRX is a leading provider to the travel industry. We deliver on-demand applications to travel agencies, corporations, travel suppliers, government agencies, credit card associations, credit card issuing banks, and third-party administrators worldwide. Please visit our Client page to see a list of TRX clients.
    How can I learn more about the TRX Client Forum?
    TRX’s annual Client Forum is open to all TRX clients. To learn more about this year’s event, registration information, agenda, and other details, please send an email to stephen.carroll@trx.com