Press Release.
John Broaddus
Vice President, Sales and Marketing, TRX, Inc.
Phone: 404.417.7197
Email: john.broaddus@trx.com
TRX Releases New Productivity Enhancements for Queue Manager Travel Utility |
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ATLANTA ─ 17 November, 2011 ─ TRX, Inc. (www.trx.com) (OTCQB: TRXI), a world-leading provider of travel technology, process automation, consulting and data services, today announced the new release for Queue ManagerSM, one of the more than 20+ travel utility applications offered by TRX. Queue Manager is a hosted workflow management solution for multi-location and/or multi-account travel operations teams designed to facilitate the management of transactional tasks, track agent productivity, and identify process error trends. Several of the world's leading travel management companies, airlines, and business process outsourcing providers utilize TRX's Queue Manager to monitor service levels, quantify re-engineering and automation opportunities, grow productivity with existing resources, and improve billing and cost allocation. The latest release of Queue Manager has new productivity enhancements, including an agent dashboard engineered to help agents gain real-time visibility into their own personal work activities and measure their performance against designated sets of peers. The dashboard also provides continuous real-time tracking of average handling times across various work queues. “The Queue Manager enhancements provide operation center managers with a new tool to spur productivity,” said Aaron Aycock, Vice President IT and Product Development, TRX. “Many of our current clients use the new version of Queue Manager to generate friendly competition amongst agents and to foster a sense of shared responsibility for productivity and efficiency improvements.” Other enhancements include expanded capabilities, allowing managers to control when work is delegated across work groups and centers. New GDS queuing options provide administrators with more flexibility in accessing PNR data from the GDS, resulting in improved performance and reduced costs associated with GDS hits. Additionally, improvements to the Task Monitor console enable supervisors to release records that have been paused by an agent and provide details into the transaction.
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