Standardize agent activities and workflows to improve efficiency and reduce your operating costs
The SELEX solution suite gives travel counselors all the tools they need to provide superior service throughout the lifecycle
of a travel transaction, to more efficiently help travelers and make reservation changes.
Make modifications to existing bookings for refunds, exchanges,
schedule changes, and other exceptions, using point and click templates
Identify error trends to drive process and policy improvements and pinpoint training needs
Manage workflows through task routing based on agent skill set
Increase staff utilization across clients and locations
Generate and protect revenue with detailed activity-based reporting
Guarantee service levels to corporate customers
Exception Automation
Automate activities that require changes to existing bookings, such as exchanges, refunds, voids, schedule changes, and lost ticket applications
Workflow Manager
Manage transactional tasks, track and maximize agent productivity, and identify process error trends. By tracking an agent's daily activities, you can increase efficiency, decrease costs, and enhance your value to your customers
Take Action! Let SELEX work for you and your agents to increase productivity, improve traveler satisfaction, and reduce operating costs.
