Focus on Core Competencies While We Handle the Rest

With more than a decade of domain knowledge and functional expertise in travel operations outsourcing (BPO for travel), TRX helps clients increase efficiency, customer satisfaction, and drive results to the bottom-line.

World's leading travel management companies, airlines and two of the top three online travel agencies gain competitive advantage from our value added services, spanning every aspect of travel operations.

Our Comprehensive Travel Operation Outsourced Services Include:

FRONT OFFICE

• Customer Services
• Sales, Reservations, Cancellations, and Rescheduling
• Frequent Flyer Program Management
• Help Desk & Enquiry Services

MID OFFICE

• Fare Filing & Loading
• Fares & Ticketing
• Queue Management
• Fraud Prevention & Control
• Hotel Contract Loading
• Schedule Change

BACK OFFICE

• Settlement & Reconciliation
• Collections
• ADM & Refunds Processing
• Commission Audits
• PNR Servicing
• Error Payout Research & Reporting

TRX | The BPO for Travel Company

Take Action. Call +1 404 929 6100 to learn more about TRX Business Process Outsourcing

The current economic downturn is an opportunity for cost and performance minded travel operations organizations to rethink their strategies and reposition for longer-term growth. TRX is here to help offering the broadest and deepest array of travel operations outsourced services spanning the entire travel operations process tailored to meet the needs of government institutions across the globe.

FRONT OFFICE

Customer Services
TRX offers a broad array of customer services including itinerary e-mail confirmations and schedule changes and other services focused on helping our clients improve customer loyalty and increase revenue generation opportunities.

Sales, Reservations, Cancellations, and Rescheduling
TRX works as an extension to the sales and front office travel operations workforce providing support in the areas of e-mail campaigns, telemarketing campaigns, inbound sales calls, reservation queries, cancellations and rescheduling of itineraries.

Frequent Flyer Program Management
TRX leverages our extensive experience processing frequent flyer ticketing for the world’s largest airlines to deliver the following services: issuance of free tickets earned from miles accumulated, upgrade class of service and collection of associated charges.

Help Desk & Enquiry Services
TRX provides high quality voice and non-voice services to manage 1st level helpdesk operations for the travel operations of both travel agencies, airlines and other suppliers. We tailor our services to meet the specifics of our client’s business objectives and escalation requirement model.

MID OFFICE

Fare Filing & Loading
TRX provides travel operations organizations with the ability to outsource the loading of custom fares. TRX has streamlined the process of loading fares into all the major GDS/CRS systems and leverages that process expertise to drive savings for our clients.

Fares & Ticketing
Fares and Ticketing is one of the most essential functions of a travel business and normally constitutes net and published fares and travel documentation. TRX Fares and ticketing services portfolio include both electronic and manual ticketing, high proficiency in handling all types of fares - net, published, consolidated and web - across all the major GDS’s, processing of TOD, PTA and MPD’s.

Queue Management
TRX leverages our proprietary Queue Management application to provide unmatched queue management services including: SSR processing, PNR bookings, Passenger itinerary changes, Address Verification and Other Airline Schedule Changes.

Fraud Prevention & Control
Fraud as defined by IATA is "any action, which deprives a carrier of the revenue to which it is entitled, undertaken without the carrier's knowledge or consent".

TRX partners with its clients to provide revenue protection services including: fraud reports, direct customer interaction for verification, data analysis, and direct bank checks

Hotel Contract Loading
Hotels provide different rates to different distributors based on the market potential, seasonal trends and other factors which adds complexity to managing hotel rates. TRX provides contract loading services to help manage current fares and help our client maintain high turnaround times for constantly incoming contracts.

Schedule Change
Schedule Changes occur frequently in travel operations resulting in additional costs to handle non-revenue generating transactions. TRX can automatically notify travelers of minor flight changes via e-mail to greatly reduce this cost. In addition travelers can be contacted via phone to work through misconnects or other major schedule changes.

BACK OFFICE

Settlement & Reconciliation
TRX provides our clients with a comprehensive set of settlement and reconciliation support services. Our offering includes customized outsourcing of manual reconciliation of ticket values such as refunds, commissions, Miscellaneous Charges Orders (MCO’s) and voids for Airline reporting corporation (ARC) and Billing Settlement Processing (BSP). In addition, we offer settlement and reporting of Agency Debit Memos (ADM's), Agency Credit Memos (ACM’s) and charge backs.

Collections
TRX helps our clients improve revenue recovery through collecting payments due from suppliers and other travel related entities.

ADM & Refunds Processing
TRX provides fast and accurate research and reconciliation of airline debit memos or error payouts through liaising with airlines and GDS companies for waivers. Payout charge reconciliation and reporting is also available along with LTA tracking and refunds processing.

Commission Audits
All commissions received from airliners & travel management companies are audited and sent for settlement.

Domain Expertise
Our clients benefit from our in-depth travel operations domain knowledge for re-engineering processes.

Infrastructure
Flexibility and scalability – Dedicated travel Ops centre in Bangalore provides instant scalability and our nimble support structure provides clients with multiple engagement options.

Platform-based Services Approach
Performance, stability and reliability – Our proven software solutions provide our clients with accelerated path to savings and increased efficiency gains not matched by any other BPO providers, guaranteed.

Bankable Savings
Guaranteed Savings, Results & SLAs - We guarantee savings of up to 55 percent and improved Service Levels that clearly impact cost structures and set high standards of customer service.

TRX | The BPO for Travel Company