Anyone submitting an expense report simply wants to be reimbursed as simply, quickly and accurately as possible.  Unlike virtually every other automated solution in the marketplace, TRUEXPENSE has been put through exhaustive usability studies to insure a user experience that is highly intuitive and extremely fast.  TRUEXPENSE utilizes a “limited path” approach similar to wizard driven retail websites, and “drag-and-drop” functionality to further enhance intuitive process flow.  Drop-down lists are designed to provide necessary options while limiting choices to avoid frustrating searches of long lists. Red/yellow/green color coding assists in identifying incomplete and out of policy expenses.  The resulting interface provides the industry’s fastest report creation and submission process, while simultaneously applying extensive controls to ensure compliance to corporate policies and adoption of corporately mandated processes.

For most companies business travelers comprise the most highly compensated employees within the organization.  Moreover, these are likely the people driving creation of, or realization of critical revenue to meet key organizational objectives.  Their time is extremely valuable.  TRX believes every effort should be made to simplify the process with the objective of minimizing time spent creating and submitting expense reports.   Expense items can be automatically created through corporate card downloads as well as electronic receipt transmission so that logging on to the website at the end of a trip presents a virtually completed expense report waiting to be submitted.  As reports are completed and submitted, travelers should not have to wait endlessly for fields within records to refresh as is the case today with some solutions.  Required fields and the process for their completion should both be clearly identified.  Of greatest importance, the process flow should be a wizard driven, top-down, left-to-right, fully intuitive process eliminating user confusion and assuring fast submission of reports and user satisfaction.  TRUEXPENSE is the only solution today meeting these key requirements.

As many solutions become increasingly complex, the inevitable side-effects have been ever-growing calls to support centers as a result of increased user confusion.  Travelers do not want to wait hours and often days for a response to their questions.  With growing support bottlenecks, accounts payable departments become overwhelmed with angry travelers.  The original intention of reducing internal AP resource time is undermined.  Projected cost savings disappear and finance comes under fire from the travelers they had hoped to serve.

TRUEXPENSE maintains a primary focus on simplifying and accelerating the user experience.  Our extensive testing shows that most travelers, across the spectrum of technical aptitude, can easily and effectively create and submit expense reports with absolutely no training.  Despite this achievement, TRX provides extensive training for both travelers and administrators within our standard pricing model.  To further ensure traveler and administrator satisfaction, TRX provides 24X7 support with the assurance that a real human being is answering the phone or replying to a text inquiry.  Going one step further, TRX provides numerous automated demos within the application for quick access to even the most simple inquires from travelers.  TRX believes that ultimately the most important single requirement is to provide a process that assures happy travelers.  Most of the long list of other benefits of expense automation will go unrealized without creation of a process and adoption of change, which is viewed consistently among travelers as an improvement to previous methods.

On the subject of traveler satisfaction, increasingly, mobile devices are the mode of choice when on the road. TRUEXPENSE offers expense creation and submission as well as expense approval capabilities via smart phone platforms including Apple’s iPhone and Android.

Let’s face it; adopting any new business process involves managing change.  Change is always challenging and the costs involved are often unpredictable.  TRX believes that the promises of expense automation can be most effectively realized for small and large companies with minimal time, costs, and organizational resources.  The Software-as-a-service model should provide fast, predictable and low cost implementations.  That has simply not been the case with other solutions which are growing daily in complexity and unpredictability, not to mention ever-increasing initial costs.  TRUEXPENSE provides cutting edge web 2.0 technology, a disciplined, repeatable, and proven implementation process, and the inherent benefits of software-as-a-service, resulting in low time and costs; both at a fraction of what competitors can offer.  Most importantly, this low initial investment contributes to an ROI measured in weeks or months.

TRUEXPENSE’s cutting-edge technology offers numerous unique benefits.  At the top of the list is integration and configuration flexibility, leap-years ahead of what others are able to provide.  TRUEXPENSE can consume data from virtually any system, format easily and without custom efforts to re-configure and translate between data formats.  This provides broad choices in solution options.  From booking tool/ expense integration (end-to-end), to automated user data uploads from virtually any source, TRUEXPENSE can quickly and cost effectively link these systems.  Moreover, TRUEXPENSE offers the widest options across card providers, vendor direct links, and financial system integrations.

Once quickly established, TRUEXPENSE is extremely easy and intuitive to manage moving forward.  New users can be manually or automatically updated in the system and policy rules can be easily added or reconfigured without custom programming or confusing change processes.  System status can be easily monitored in real time from summary views of expense data across any required criteria down to granular visibility of data within individual expense reports.  GL reconciliation can be automatically scheduled.  TRUEXPENSE offers a unique accounting data view that provides unequalled clarity of expense reimbursement status from not-yet submitted items and reports through approved and paid reimbursements.  This allows greater control of and visibility into cash flow patterns and the enhanced ability to anticipate those patterns.

Through integration with the industry leading TRX Travel Reporting, TRUEXPENSE provides the broadest range of options for expense data reporting and analysis. Booked versus billed, airline ancillary fee breakdown and more can be easily viewed in various spreadsheet and graphical forms to provide unequalled leverage in negotiating vendor preferred rates and enforcing policy expectations with your user population.

TRUEXPENSE provides 24X7 support with real people standing by to assist with any question that may arise.  Unlike other solutions you will never be issued a ticket and forced to wait hours or days for someone to call back.  Each TRUEXPENSE client will also have a dedicated account manager available during business hours to address any administrative questions or issues which arise.  Beyond the personal support that is a hallmark of our solution, there are quick-view videos available within the user interface for easy and fast access to the most common questions.  Beyond our commitment to a superior user experience and personal support, TRX provides extensive training, customized to your organization’s unique needs, all standard with our implementation process.  TRX understands that travelers want to get reimbursed quickly and administrators are managing significant amounts of money while serving a broad and important internal customer base.

And don’t forget, the system is fundamentally constructed on the industry’s most user friendly platform to minimize confusion from the onset.  With over 10 years of experience providing outsourced software solutions to companies both large and small, TRX maintains commitment to consistent, predictable and personal service; the cornerstone of our reputation and success.

Most solutions in the market today reside on technology platforms established many years ago. In some cases over 10 years ago! The TRUEXPENSE platform is based on the most recent, cutting edge technology which enables highly flexible configuration, eliminating the need for custom programming (and the associated costs) across broad enterprise requirements. Most organizations expect to emulate existing policies while driving improved compliance and enhanced visibility to those policies. TRUEXPENSE allows configuration of complex policy rules within an administrative interface that is easy and intuitive. Accordingly, initial system configuration is fast and easy as well: A matter of days for most organizations.

While configuration is simple to establish, it is also extremely broad in functionality and flexibility. TRUEXPENSE provides:

• Dynamic and flexible policy and process options
• Electronic receipt uploads, storage, and retrieval
• Credit card downloads across every form of credit vehicle including P-cards, one-cards, personal cards and virtually all corporate cards currently issued
• Break-out of level 3, enhanced corporate card data
• Easy itemization of hotel expense folios
• Automatic reimbursement to multiple accounts on a per-expense basis
• Fully automated, rules based mileage calculator
• Limitless expense categories with fully customizable naming conventions
• limitless definition of required and/or optional expense category fields
• Limitless and variable approval process paths including full process audit records of established paths
• Broad tax reporting capabilities including VAT tax recording and VAT reclamation
• Automated establishment of user profiles via imports from HR, payroll or ERP systems
• Integration to virtually any reservation system, unifying policy rules and importing reservation data, including of course TRX's industry leading RESX corporate booking tool
• Single-sign-on access support of end-to-end solution
• Automated general ledger posting and reconciliation across virtually any financial management software both commercial and proprietary
• Automated reimbursement to user checking accounts, personal and corporate card accounts
• Flexible establishment of internal and external charge-to accounts with ability to associate on a per expense basis
• Multiple, unique sub-organizations providing unique policy and process options as well as easily providing sub-organizational reporting rolling up to parent views of the entire expense landscape
• Multinational capabilities including multiple languages and accommodation of any world currency including automated currency translation

TRUEXPENSE allows for all of these potential requirements and more, implemented quickly and inexpensively.

According to Aberdeen, control and visibility is the leading objective of organizations seeking automated expense.  Realization of that objective requires reporting capabilities that easily and accurately collect a broad and ever-growing collection of data and transform it into actionable information.  This requires not only the unique ability to normalize and verify data across comprehensive and voluminous sources, it must also present it in clear and compelling formats to achieve the goal of effective decision making and vendor negotiations.  TRUEXPENSE can meet the reporting and analysis needs of many clients with the robust analysis tools that come standard with our solution.  For those organizations seeking advanced enterprise capabilities that only an established global leader can provide, TRUEXPENSE integrates with TRX Travel Reporting to provide real-time detail , accuracy, and clarity into travel and expense analytics.

TRUEXPENSE provides the world’s most effective, supported and configurable solution.  Yet, our prices are consistently among the lowest available.  TRX achieves this low cost capability by leveraging cutting-edge technology, extensive experience, and low cost of sales.

Web 2.0 architecture provides significant comparable reduction in time and effort to achieve highly effective client specific configurations.  Easy and fast implementations are standard, even with complex requirements, through a simple administrative interface which avoids the need for custom programming.