Travel Utilities: Queue Manager.
- Quick Look
- Features
- Benefits
Problem
The process of planning, organizing, and managing Travel Agencies work flow can have many roadblocks especially in a large multi location company. An administrator must have day to day insight and control over their agents to maximize operational efficiency plus the ability to redirect work flow in case of an unscheduled event that requires immediate attention.
Solution
TRX Queue Manager is a hosted workflow management utility for multi-location and/or multi-account travel operations teams which require the ability to manage transactional tasks, track agent productivity, and identify re-engineering opportunities.
Take Action. Call +1 404 929 6100 to learn more about TRX Queue Manager.
- Queue Management – Queue Manager sweeps GDS or airline host system queues and serves transactions to agents through a web-based interface. The application provides queue monitoring functionality that allows for real-time assessment of queue levels and the redistribution of work as appropriate.
- Skill Set Routing – Queue Manager allows operational management teams to assign agents to queues based on individual skill sets and account-specific knowledge. The utility can manage workflow based on account or queue priorities and agent skill sets to maximize the efficiency and effectiveness of each agent.
Take Action. Call +1 404 929 6100 to learn more about TRX Queue Manager.
- Guaranteed service levels through improved visibility and reporting
- Enabled scalability of existing resources through improved agent utilization
- Enhanced efficiency through the ability to manage multiple locations as a single entity
- Quantified development and re-engineering priorities based on cost/benefit
- Improved billing and cost allocation via activity-based costing by task and account
Take Action. Call +1 404 929 6100 to learn more about TRX Queue Manager.
