Correx.

Quality and Reservation Management

A hosted travel transaction platform, CORREX streamlines and automates tedious manual travel reservation tasks, freeing agents up to do what they do best - deliver superb service to government employees and other constituents who travel on official business.

• Reservation Quality Control. Ensure optimal PNR quality and viability to boost customer satisfaction and client retention, streamline processing and reduce expensive pay-outs due to missed ticketing.
• Pre-Trip Analysis. Pro-actively manage traveler reservations, mitigate risk and safeguard travelers prior to ticketing and travel.
• Schedule Change Management. Automatically notify travelers of flight changes or other changes.
• PNR Parsing. Combine multiple data feeds that include segment details, fare information, and ticket and passenger data, into one feed that is exportable into your environment via Web services or other secure means.
• Multi-system Content Integration. Access data from virtually any database utilizing various methods that fit your needs. Write to any external database during processing or post-processing and incorporate logic based upon defined conditions or query results.

Task Management

CORREX Task Management solutions are web-based agent applications that help prioritize workflow—even across multiple locations and teams—and cut training time and errors.

• Queue Management. Balance workflow, delegate tasks, and monitor service levels. Tasks can be prioritized, routed to multiple locations, and assigned based on agent skill sets.
• Reservation Tracking. Track your reservations through the system, from start to finish.
• Automation Interface for Agents. Automate tedious tasks like exchanges, refunds, voids, schedule changes, and lost ticket applications, freeing up agent time for customer care.

Exception Processing

CORREX offers two ways to take care of tedious travel-related tasks, helping government institutions to reduce errors, cut agent training time, and boost productivity.

• Settlement & Ticketing. Make back office activities visible to front-office agents, providing opportunities to re-engineer front-office practices to maximize efficiencies and avoid costly errors.
• Outsourced Exception Processing. Put the focus back on your customers and let us handle your transaction settlement, exception handling, document distribution, and back-office accounting.

Traveler Services

CORREX makes it easy to stay in close, personal touch with travelers, keeping them up to date on itineraries, confirmations, schedule changes and more.  Best of all, you can customize the look and feel specifically for them based on departments, trip purpose and other user driven criteria. 

• Confirmations and Notifications. Improve customer experience and improved your operating efficiency by providing time sensitive and event based alerts to your customers.
• Self-service Tools. Reduce the cost of processing exceptions by allowing customers to access and update their PNRs through a secure, self-branded site.
• Trip Approvals. Ensure the appropriate trip approvals are present before processing, configure secondary approval levels, and monitor approval activity for PNRs booked within and outside of your booking system.

Take Action. Call +1 404 929 6100 to learn more about CORREX.

Proven Expertise

We have more than 20 years of category leadership and process over one million transactions every day, supporting business in 40 countries. In addition, we have a well-established service bureau with expert travel consultants who will work with you to ensure you get the best possible value from CORREX.

Flexible

We offer scalable solutions and a menu-based approach, enabling you to select and pay for the services you value most. Choose anything from standard routines to completely customized solutions. CORREX supports all major GDSs and all travel categories—online or offline, travel or leisure.

Priority-based

Agents can select and manage PNRs in the queues based on hours until travel, or by the priority rules you set.

Easy to Use

CORREX applications and reports are web-based, so you won’t need special software or hardware, or additional GDS training. Point-and-click templates make it easy to modify existing bookings, and for multiple agents to access the same reservation.

Real-time Integration

Front-office, meet back-office! CORREX proprietary technology makes back-office activities visible to front-office agents, integrating fulfillment operations in real time.

Productivity

By automating manual tasks, you’ll see an increase in overall efficiency and you’ll be able to refocus management and agent attention on value-added services, improving customer satisfaction. CORREX also helps to reduce operational costs and the risk of processing errors.

Take Action. Call +1 404 929 6100 to learn more about CORREX.